Fueled By Passion; Driven By Results. There's More To Business Than Business!
A recent experience with my communications provider, Fido, and reading some Facebook posts, made me realize that there is a disconnect in the thinking of many people when it comes to getting the best service from a provider of any service. Let me explain . . . Do you remember the days of cell phones [...]
Wed, July 27 2011 » Mental Moments » No Comments
Great expectations – we all have them, don’t we? I know I typically do. What about you? Other people’s expectations of you are not always something you have control over. Let me give you an example. Last week we stopped in at an Applebee’s restaurant (in Ajax) for their Early-Bird Dinner special. The place was busy, [...]
Mon, July 25 2011 » Mental Moments » No Comments
If you’re like me, you find books that teach through the use of fables or stories to be the most impactful. That certainly is the case in the follow-up to author Clint Swindall’s first book, Engaged Leadership. Living For the Weekday is all about people taking responsibility for their current situation in life, and realizing [...]
Wed, June 1 2011 » Mental Moments » No Comments
Well, there’s a whole lot of new going on these days. The frustrating thing, for me, is that ‘whatever’s old is new again’ seems to be in full swing. Over the last week or so, I’ve invested some 45 hours updating the information for a couple of hundred agents. All of their information was current [...]
Tue, May 3 2011 » Mental Moments » No Comments
Like all of us, I get the occasional viral, ‘feel-good’ emails coming through. Routing Number THE LAKE BANK This one really struck me as I relate it to the thought-processes of people I have the pleasure to interact with . . . 1 The Window Through Which We Look A young couple moved into a [...]
Mon, February 28 2011 » Mental Moments » No Comments